Refund Policy
We have a 30-day return policy, which means you have 30 days after
receiving your item to request a return. Need to cancel an order instead, before it ships? See our Cancel Order Policy.
Unused items: to be eligible for a return, your item must be unused, unopened, and in its original packaging. Because our products are personal-care items applied directly to skin, we can only accept returns of items that haven't been opened or used, for hygiene and safety reasons — this doesn't apply if your item arrived damaged, defective, or incorrect (see below); those are accepted for return even if opened or used. You'll also need
the receipt or proof of purchase.
To start a return, you can contact us at marketing@kasbrox.com.
Return shipping costs
Free shipping applies to the delivery of your order to you. It does not automatically cover the cost of shipping an item back to us. Whether return shipping is free depends on the reason for the return:
- Damaged, defective, or wrong item: If your order arrived damaged, defective, or isn't what you ordered, we'll email you a prepaid return shipping label at no cost to you — this applies even if the item has been opened or used.
- Change of mind: If you're returning an unused, unopened item for any other reason (you no longer want it, ordered the wrong one, etc.), return shipping is the customer's responsibility, and a $6.99 return shipping fee will be deducted from your refund unless you provide your own prepaid label.
If your return is accepted, we'll send you instructions on how and where to send your package, along with a prepaid label where applicable.
You can always contact us for any return question at marketing@kasbrox.com.
Damages and issues
Please inspect your order upon reception and contact us
immediately if the item is defective, damaged or if you receive the
wrong item, so that we can evaluate the issue and make it right.
Refunds
Once we receive your returned item, we'll inspect it and let you know within 3–5 business days whether your refund has been approved. If approved,
you’ll be automatically refunded on your original payment method within
10 business days of that approval — so, in total, expect about 13–15 business days from the day we receive your return to the refund landing back in your account. Please remember it can take some time for your bank or
credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your
return, please contact us at marketing@kasbrox.com.